PROJECT GOAL

The goal of the project was to an attractive infographic and interactive eLearning course for Tellotech employees to define how productivity levels are measured and what techniques/approaches can improve productivity in a call center environment. 

TARGET AUDIENCE

The target audience would be Tellotech’s new and current phone trainees and operators. Some of the trainees will have little to no reception and/or switchboard skills. Also, the current phone operators have no formalized reception and switchboard training. In addition, some of the trainees may have heard and/or visual impairments, as well as cogitative and mobile disabilities. With this information, the course would need to meet universal design standards and be accessible to all types of learners.

ROLES

Illustration | eLearning Development | Instructional Design | UI + UX | Creative Direction | Storyboarding

Click here to view the interactive prototype.